Thread: Pit-Bull = Teh Awesome!

A bad situation turned into a good one. I have chills right now b/c the customer service is so good. Seriously. Pit Bill Products is awesome.

I ordered a trailer restraint and a T-shirt last Monday the 15th. I'd expected to receive it late last week, but as of this morning had not yet. So I emailed George from Pit-Bull (I just replied to my emailed receipt) asking if I should expect it soon. He called me almost immediately and he explained that there was a mix up pulling orders from the website and my order got lost in the shuffle, thus, he'd not seen my order until he received my email. I wasn't upset as it's a few weeks until my next race so I have the time. NBD, and these things happen.

He insisted that he do something to make it right (even though in my view it wasn't wrong) so he's throwing in a polo shirt for me. He gave me some options and that's what I chose. I could've had free shipping, or a hat, or a T-shirt. He didn't seem to care what it was going to take.

Pretty amazing. Two points:

1. I'm now more loyal to them than I was prior. And that's saying something b/c I was already a big fan.

2. I'm taking this experience and relaying it to some people here at work as an example of how we should be treating our own customers.