Bioweapon Race Fuel




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  1. #1
    A T-Rex going RAWR! Heavy-Dee's Avatar
    Join Date
    12-17-2006
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    Specialized Allez Sport
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    32
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    3,423

    Pit-Bull = Teh Awesome!

    A bad situation turned into a good one. I have chills right now b/c the customer service is so good. Seriously. Pit Bill Products is awesome.

    I ordered a trailer restraint and a T-shirt last Monday the 15th. I'd expected to receive it late last week, but as of this morning had not yet. So I emailed George from Pit-Bull (I just replied to my emailed receipt) asking if I should expect it soon. He called me almost immediately and he explained that there was a mix up pulling orders from the website and my order got lost in the shuffle, thus, he'd not seen my order until he received my email. I wasn't upset as it's a few weeks until my next race so I have the time. NBD, and these things happen.

    He insisted that he do something to make it right (even though in my view it wasn't wrong) so he's throwing in a polo shirt for me. He gave me some options and that's what I chose. I could've had free shipping, or a hat, or a T-shirt. He didn't seem to care what it was going to take.

    Pretty amazing. Two points:

    1. I'm now more loyal to them than I was prior. And that's saying something b/c I was already a big fan.

    2. I'm taking this experience and relaying it to some people here at work as an example of how we should be treating our own customers.

  2. #2
    DILLIGAF Hammer's Avatar
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    12-17-2006
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    Indiana
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    05 Suzuki 600
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    40
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    6,940
    I think we could all use a reminder of how to do things better from people like this and Mike Fitzgerald (Thermosman) from time to time.
    Amateurs practices until they get it right. A professional practices until they can't get it wrong.

  3. #3
    Blending SheepOfBlue's Avatar
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    12-18-2006
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    Huntsville, AL
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    CBR1000RR, RC51, VT500FT
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    47
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    Having met many of the Pit-Bull crew I can say this is not an isolated thing. Yes they need to make a living, but unlike the hack knock-off then have Chinese slave labor make it types they actually care Also they CREATE new things unlike the copiers.

    T-Man
    If everything tastes like chicken..... what does chicken taste like

  4. #4
    Obtuse Angler phobe's Avatar
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    12-17-2006
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    In the Foothills
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    quarter-litre bike
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    Not to mention they make an excellent product. You're going to love your trailer restraint.
    Evil will always triumph, because good is dumb.
    -Dark Helmet

    Crime ain't sumfin you should do. It's sumfin you should don't.
    -Ali G

    Lobster tail and Beer. Tree o' my favorite tings.
    -Newfie Proverb

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