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#31 | |
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American Pikey
Join Date: 12-18-2006
Location: Indiana
Age: 40
Bike(s): Aprilia RST 1000
Posts: 1,367
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Quote:
But yes, the support for iPod's does suck.
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Horn not working - watch for finger |
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#32 |
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made it back
Join Date: 06-18-2008
Location: Copperhead Road
Bike(s): cbr929 rs125
Posts: 113
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#33 |
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is feelin alright
![]() Join Date: 12-13-2006
Location: Rocket City
Age: 35
Bike(s): 1KRR; VFR; FMX650
Posts: 6,457
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I'm pretty sure if you ask CBR929RE about how he feels about Chevy right now, he'd be on par with Biz's feelings...
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Ducit Amor Patriae Richard Herald, The Gentle Giant For once you have tasted flight you will walk the earth with your eyes turned skywards, for there you have been and there you will long to return. ---Leonardo Da Vinci |
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#34 | |
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posing for the camera
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Quote:
but I digest, the guy went in to get a new battery. how hard is it to hand the ipod to a guy and give him some basic contact info.
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less than a year till Grattan |
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#35 | ||
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'lil buckaroo
Join Date: 08-31-2007
Location: Idaho/Iowa
Age: 30
Bike(s): 'tarded
Posts: 3,577
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Quote:
Quote:
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If it has wheels, I've crashed it, and some things that don't skis, snowmobile, card board box, giant tube, sentra, dirtbike, lawn tractor, grandmas bread tray, kayak, canoe, raft, bicycle, waterskis, tobaggan, horse, ATV, Now my CBR (women) |
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#36 |
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Smog is better.
Join Date: 12-13-2006
Location: Sunny San Diego
Bike(s): Aprilia RSV-R
Posts: 1,602
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You would be amazed at the amount of people who go in there thinking that they have "simple" problems, when in fact it's not as simple as they think. The whole point of the Genius system is that they can fix a majority of problems right there. This way you don't need to send out the item to be repaired, and you leave with a working item. But the key is that they will want to troubleshoot it first. You may be one of the smarter ones that already knows what's wrong, but trust me as someone who has done front line tech support for many years, most people do not know what will fix their problems, or even worse, think they know and they are wrong.
This is why everyone talks to a Genius first. In order to make sure people don't have to wait in a line, they have the appointment system. You can choose to wait around, an option given to you, until 11:45. Here is a scenario for you... if you walked in to the store, told them you needed to get your iPod fixed, and they said, "OK... the line for tech support is right there", and you get in the line, wait the hour in it, then get help, would you have been happier? It's the same thing, except with Apple's system you know when your time is, and you don't have to stand in the line. The other alternative would have been to call 1-800-APPL-CARE, and they would have sent you out a box to your house to send the iPod in to get repaired. As has been mentioned before, Apple's phone centers that handle US calls are all US or Canadian, and consistently get high marks for customer care. I am an Apple apologist on many things, and customer service is one of them. They spend a lot of time and money to make sure customers are well taken care of and happy. It really just sounds like the system for some reason was just not explained, or your expectations were off, or ????. I have dealt with support on both the consumer and enterprise level with IBM, Sun, EMC, Dell, Apple, Cisco, Juniper, the list goes on and on. The only times I think someone did better than Apple was IBM on-site service (already mentioned by Abtech), EMC On-site, and a Cisco case that went CAP. But, to get that kind of support, you spend thousands of dollars each year on contracts for it. Apple gives it to you for the price of the product.
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"It is easier to ask for forgiveness than to ask for permission!" - Attributed to Admiral Grace Hopper, Computing Pioneer |
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#37 |
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Join Date: 12-13-2006
Age: 50
Bike(s): 929
Posts: 3,468
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Why are there so many people needing repair/tech support of their Apple products that appointments (or long lines) are necessary?
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#38 | |
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American Pikey
Join Date: 12-18-2006
Location: Indiana
Age: 40
Bike(s): Aprilia RST 1000
Posts: 1,367
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Quote:
I'm out of this one - please feel free to discuss amongst yourselves...
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Horn not working - watch for finger |
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#39 |
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Ewe need to know braking do ewe?
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Easy Beavis folks are just providing perspectives.
At the end of the day you can purchase whatever you want. I have an Aunt that insists on buying POS e-machines because everything else is so expensive. She spends HOURS more in virus other maintainance items each time one breaks (frequently it seems on an e-machine) yet she is happy so fine. Mom and Dad have a Mac and just use it (the last one went 6 years before I gave them a new one) they are also happy which is even better Feel free to never buy an Apple product as will some others. Further there are folks that feel the same way about most manufacturers.WARNING: typed on a Mac, now bow and send Maple
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Not a crop circle creator |
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#40 |
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is feelin alright
![]() Join Date: 12-13-2006
Location: Rocket City
Age: 35
Bike(s): 1KRR; VFR; FMX650
Posts: 6,457
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I think you're all missing the point.
If I am standing in the store with a broken item, why not just take the unit from me and get my contact info (as I posted earlier)? I understand the "genius" concept and what they're trying to do but can't the "genius" do stuff between appointments?
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Ducit Amor Patriae Richard Herald, The Gentle Giant For once you have tasted flight you will walk the earth with your eyes turned skywards, for there you have been and there you will long to return. ---Leonardo Da Vinci |
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#41 |
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DILLIGAF
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Biz, I have read this and I too think it is BS to have an appointment to look at an I pod. You would think they are trying to treat cancer. They could have taken the damn thing and sent it back to you fixed if you could not wait. But this falls in line with other customer service issues I have noticed as well over the past year with other services. Customer service for the most part is a thing of the past.
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Friendship is like peeing on yourself: everyone can see it, but only you get the warm feeling that it brings. |
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#42 |
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made it back
Join Date: 06-18-2008
Location: Copperhead Road
Bike(s): cbr929 rs125
Posts: 113
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hope you had a gas mask on
![]() Rotten smell raises Apple toxin fears - BizTech - Technology - smh.com.au |
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#43 |
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Join Date: 12-25-2006
Location: Raleigh, NC
Age: 37
Bike(s): None
Posts: 826
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She must have an ancient one I guess, since any recent e-Machine is basically a Gateway, and are actually decent machines for the price. Tell your aunt to stay off the porn and warez sites and she won't have to worry about virii...
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I have CDO. It's like OCD except the letters are in alphabetical order, as they should be. |
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#44 | |
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Smog is better.
Join Date: 12-13-2006
Location: Sunny San Diego
Bike(s): Aprilia RSV-R
Posts: 1,602
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Quote:
You are of course free to buy/not buy whatever product you choose, and in the end that's what companies will listen to most.
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"It is easier to ask for forgiveness than to ask for permission!" - Attributed to Admiral Grace Hopper, Computing Pioneer |
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#45 |
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Join Date: 12-18-2006
Bike(s): 08 FJR, 08 R 1200 GS
Posts: 953
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you can order that stuff and replace the battery yourself. Takes about 5 minutes and a day or two to get it to your door.
Exactly what kind of service do you think you are going to get with a Zune, sony or other mp3 player? My mechanically inept son replaced his sister's screen in about 15 minutes. These things aren't hard.. Just have to know your model: iPodParts.com is the iPod Parts, iPod Battery and iPod Repair Value Choice |
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